How long do you wait?

[EVIL HUNTER]

How long do you wait to hear from customer service when they tell you they will call you back before you get :evil:

[Duck Hunter Paul]

Don't hold your breath waiting for them to call.

[Goosed]

What is it you need help with? Can a prostaffer help?

Scott Lovell
Foiles Migrators Pro-Staff
Final Approach Pro=-Staff

[Kelly Rees]

He bought a used call and is having some problems with it. I called the shop and set him up with them Yesterday I believe. I'm not exactly sure what the issue is with the call but I'm sure it will get sorted out.

the power was out at the shop this morning so there may be a slight delay.

[EVIL HUNTER]

I have been waiting since Wednesday for a call back. Still no call back. I was told the older calls had a problem with the tone board. I was told by a guy in the shop that some of them they had problems with to the point where even they couldnt fix it. So I was waiting to find out if they would send me a new insert. I sent the call in to have a new reeds and be tuned it came back SO BAD that you cant even feed chuckle on it. You can barley get any air through it. Between me and my hunting partners we have well over a 1000 bucks in Foiles calls but cant get a call back or an answer on my problem. Season started today and I pretty much have a high end paper weight and still no answer on if it will be taken care of. I was told that the person at the shop couldnt OK sending me a new insert and that she would have to talk to Jeff himself on what to do. I dont understand how you send a call back to them to have it fixed and you get it back sounding that bad. Then you address it and NO ONE can help you. I really hope things get straightend out and it would really be nice to hear something.

[Kelly Rees]

Call the shop, speak with Drew and they will get you a new insert sent out.

Small piece of advice, dont take this the wrong way because I'm not talking **** to you....

The shop is an EXTREMELY busy place this time of year. it is unfortunate that sometimes small problems get set aside (small not as you in a customer but say Cabelas is screaming to get 500 calls shipped in 3 days the same time you call about a tuning issue) you need to call and check up on your problem. I'm sure you as all of us have forgotten to call someone back. Coming on the Forum and bitching will really get you nowhere fast compared to a simple phonecall to the shop. 99% of the people here on the forum dont work at the shop, cant authorize a new insert to be sent out or help you with a product problem in any way. 100% of the people at the shop can so thats the best place to call. I live in Utah and a simple call to the shop from me got your problem solved in about 3o seconds.

Get your new insert on it's way, kill some ducks and be happy brother!

[Goosed]

Better yet Evil Hunter I noticed that you are from NE Illinois. What town do you live in? If it is close I can help you out with a insert faster then the shop. My regular job takes me all over Illinois, maybe I will be in your area and can get you a insert. What kind of call is it? Kelly is right about the shop being very busy right now esp. with Jeff and Sean in Canada. PS Duck Hunter Paul, is there something you needed too or are you just adding fuel to the fire.

Scott Lovell
Foile's Migrators Pro-Staff
Final Approach Pro-Staff

[Duck Hunter Paul]

Scott

That fire burns just fine by itself.

Yes I have had my issues with the shop and orders being lost and or forgotten. Busy or not, FMI is a company. There really are not any excuses for not returning phone calls. I make my living in the sales and service business and regardless the customer, you can not forget about them. If they are understaffed, they need to hire temps for the season.
Every question or concern on here gets referred back to Jennifer or Lisa, Those two girls are busier than anybody that work for FMI, get them some help. Thanks for asking about it Scott.

[hoosierhunter]

Hi.

[Goosed]

If there is anything I can do and I am able to help tune a call or you guys need reeds I can offer some help esp. if you are in the area. Evil Hunter might not be in my area, but I know some other prostaffers in Illinois that could possibly help. If this is the case then pm me and I can put you in contact with them. Otherwise yes the shop could prob. use some more help but bottom line it is what it is. As a suggestion I would keep calling them until you get the help you want.

Scott Lovell
Foiles Migrators Pro-Staff
Final Approach Pro-Staff

[Goosed]

I just spoke to Jeff in regards to your problem. He is still in Canada filming. I told him your issue with the lack of response from the shop. He wanted me to post a message saying he is sorry for the delay in the response and saiid he will be back to the shop next thursday and you should call him. He does not get the internet where he is at.

Scott Lovell
Foile''s Migrators Pro-Staff
Final Approach Pro-Staff

[EVIL HUNTER]

Thanks for asking goosed but Kelly Rees called the shop and talked to them and I called them yesterday and gave them my information. I will have an eye on the mail.

[Kelly Rees]

Evil, glad we could get you fixed up bud. Sorry if there was any miscommunication.

Hoosier....overnight shipping runs $25. Aint gonna happen. Let me put this in perspective for you....

You buy a $125 duck call and have a problem during season and think Foiles should pay $25 to overnight you what you need because its on warranty. Have you ever bought a new car? I spent $34,000 on my truck and had a warranty issue and there was no way in hell they were going to air freight parts. Sorry bud you gotta wait 4 days to get your truck back. Honda wont air freight me parts for my bike just because it's race season. UNLESS I PAY FOR IT.

Is there another call company out there paying $25 overnight shipping for warranty calls that I am not aware of? Your asking a company to spend 20% of the retail value of a product in return shipping for a warranty. Thats like me asking Ford to spend $6000 of their money to ship me something. Priority Mail is 2-3 days max. That is very acceptable turn around.

[hoosierhunter]

Hi.

[hoosierhunter]

Hi.

[Goosed]

Ill put my 2 cents in this warranty issue. I think by comparing other companies to there warranty is not really apples to apples, esp. when you throw out the names like Honda, ford or whom ever was said. The company I work for has a warranty period of course, but a warranty wont be covered on a used part or on another companies part. If a part is to be warrateed, the broken part has to be examined and then determined how it was broke. For example if this call was chewed up by this persons dog then why would Foile's warranty this part at all? Maybe this is a bad example but the point I am trying to make is, if it is not related to a usage problem then the part should not be waranteed. If is just from blowing this call and the part is faulty then it should be covered. I think by observing the problem and then at that time determine if the problem should be covered. Also 9 times out of 10 with any other company you have to produce a recept for this item. As far as shipping this item overnight, if the part is determined to be warranteed then In my opinion it should get to the customer as fast as it could. If this means to overnight the item then overnight it. It isnt the customers fault it broke.

Scott Lovell
Foile's Migrators Pro-Staff
Final Approach Pro-Staff

[hoosierhunter]

Hi.

[hoosierhunter]

Hi.

[Goosed]

Hoosierhunter I am sorry I dont understand your post. Your not busting balls. Just conversing about a issue.

[hoosierhunter]

Hi.

[Kelly Rees]

Hoosier you threw out your opinion and I threw out mine. Theres nothing wrong with that and it's not "banned behaviour" around here. I've never edited or deleted a post made by anyone. What you or anyone else has to say is important, you may have people disagree with the opinion but thats what lifes about. Dont sweat it, I dont take it as a personal issue and niether should you.

Now to who you work for, if I would have know you worked for Buck I never would have approved your membership here. :shock: I'm kidding, tell Buck I said hello would you? I've known him for awhile and have always made it a priority to find him at the SHOT Show each year so I could BS with him and see the new stuff. He is a fantastic guy and has always made me feel like one of his family whenver I was around. I am well aware of his customer service and will say no one touches it...NO ONE. There may be a reason for that but time will tell. My personal opinion is that 1 day it will become too much of a liability to his company but I hope not and wish him well. Please tell him Hello.

Everyone sets up their own policy regarding warranty and shipping. We have ours and is is equal across the boards for all customers from orders to tuning to warranty. You always know what to expect on your shipping and there are never judgement calls to be made.

[Duck Hunter Paul]

Krees

Do you think that you can get everyone to quit calling him HOOSIERDADDY? :lol: :lol: :lol:

[hoosierhunter]

The sad thing about it is that I don't know who he is!!! :x














Just kidding! Although sometimes I wish I didn't :shock: All's cool Kelly!!

[Kelly Rees]

Krees

Do you think that you can get everyone to quit calling him HOOSIERDADDY? :lol: :lol: :lol:

As soon as they find out I will. :P

[Duck Hunter Paul]

We are accepting donations to the Hoosier Hunters, HOOSIERDADDY fund.

Please send checks to me.

:lol: :lol: :lol:

[hoosierhunter]

Maybe if I collect enough, I can pay him off to go away! :shock:

[Nick McArthur]

Sorry Hoosierdaddy and DHP....me and Ol' Johnny the Grinder are here to stay!!!!!!!!!!!!!!!!

[rushcreekganderlander]

Real customer service would be FedExing the customer a STRAIT MEAT HONKER to replace his poor sounding Canada Hammer. Blew on a Canada Hammer at the store over the weekend and it sounded like ass. I just assume that whoever owns one has yet to expirience the sound of a real good goose call.

[Nick McArthur]

Now that my friend is funny....maybe not politically correct or the nice thing to do....but Funny none the less!! Kudos to you Rushcreekganderlander

[Duck Hunter Paul]

It wouldn't be the same without ya Lil' Nicky

[hoosierhunter]

Hi.

[hoosierhunter]

Hi.

[Nick McArthur]

Please see, General Discussion, The Best Calls!!!!!!!!!!!!!!!!!!

[Nick McArthur]

Since Hoosierdaddy has lost in his quest to be on the FMI Pro-Staff it seems as though he has had a little change or heart regarding his call preference and attitude towards FMI, which seemed to be second to none Foiles all the way. Which is fine, and I really could care less, until he started to voice those negative opinions towards the company I represent. In fact I am glad a decision was never made to let him into the FMI family....because it is quite evident that Mr. Hoosierdaddy is just like every other guy out there that wants to be on a Pro-Staff...out there for himself and most importantly, his loyalty lies no place!!!!

Prior to being "Picked Up" by another Pro-Staff, Mr. Hoosierdaddy was all about FMI, wanted nothing more than to represent FMI, loved the calls FMI produces (evidence below), and THOUGHT he could represent FMI in a professional manner. But(there's always a but) as soon as the next company came along (which is what happens so often, because loyal people are hard to find) he is off to greener pastures being "Picked Up" and part of another pro-staff. Which, again is fine, I really could care less....BUT(again, there is always a but, right Hoosierdaddy) I as well as others really don't care for you down talking FMI's calls, customer service or letting us know how you would run a call company (more specifically FMI), or whatever, on here or the Refuge, or any place.

I'm not a great contest caller, and if it were on the merits of that contest calling that I remain on the Pro-Staff, I'm sure I would be off next week. But, what I do offer FMI is my loyalty, trust, professionalism, and friendship. And professionalism is something you don't possess with evidence of you bashing call makers on other forums (which is something that is a no-no and is probably spelled out in your contract) and even running down the performance of a call on our Forum!!

This will be one of the last times I address Hoosierdaddy on here, his post below says it all, how quickly he flip flopped....but thats alright!!! Good luck and good riddence Hoosierhunter....and all I am really asking (in quite the round about way) is that you stop the negative stuff towards FMI.....if not, just go hang out on the Buck Gardner Forum....oh ya.....they don't have one!!!


hoosierhunter wrote:
I thought I would post up and share my thoughts on Foiles calls! Duck Hunter Paul and I went down to our local BPS (Clarksville, IN) for their Fall Hunting Sale. While I was there, I had the guy open up the locked call case with all the "high end" calls, they carried RNT, Zink, Echo, and Primos calls, all their acrylic calls. I took about 10 or 15 min. and blew every call they had in the case, Zink's: Moneymaker, Zr-1, Paralyzer wood/ poly, power hen double and a single (can't rememeber the name), RNT: MVP single reed, daisy cutter, short barrel, timbre (all wood), original, and their Goose call, Echo: xlt, open water call, Primos: Grand acrylic goose call, all wood duck call, and some others that I can't remember. It was a ball blowing all those calls! Not very often you get a chance to blow about everything out there at one time (the guy just stood there and waited for me to finish! . And the whole point of all of this is: I can honestly say that in my opinion, that I have come to the conclusion that Foiles calls are the best! My Strait Street was way better than the MVP and Echo open water calls!. My SMM single again was better! My DMM absolutely blows away the RNT daisy cutter, short barrel, Echo xlt, etc.! And my SMH was way better than all the goose calls in that case. I actually was pretty disappointed in the Zink moneymaker, ZR-1. The RNT goose call was a piece! Out of that whole case they only call I would have even been interested in was the Zink's Paralyzer wood/poly call, and maybe the RNT timbre (all wood). It was definitely a real eye opener to me! I just have always taken how good my Foiles calls are for granted. So, well done Foiles! The only good thing I can say about the Zink's calls were that they were fast and easy to blow, I was totally disappointed in the RNT calls! Echo calls were pretty decent, better than the RNT. And the Primos calls, well we'll just leave it at that!

_________________
Nick McArthur
Foiles Migrators Strait Meat Pro-Staff
FA Pro-Staff

[straitshooter]

DAAAAAAMMMMMM, I think they call that a "BITCH SLAP" I totaly agree Nick Buck G yeah the guy at walmart thinks there cool, I like the hunter pack of the goofy TTII and the good old 6n1, think I'll pick mine up after I get my icecream or before my milk. :roll:

[EVIL HUNTER]

I received my new insert the other day and the call sounds great like the rest of my Foiles calls do. Kelly thank you for your help. Sorry for the frusteration. I just know how great the calls are and wanted it to be the way it should be. Thanks again.

[Nick McArthur]

Evil Hunter,

Glad you got fixed up right and good to hear the call is how you think it should be.....thanks for the patience!!!

[Kelly Rees]

I received my new insert the other day and the call sounds great like the rest of my Foiles calls do. Kelly thank you for your help. Sorry for the frusteration. I just know how great the calls are and wanted it to be the way it should be. Thanks again.

Your more than welcome and I apologize for your wait. If theres ever anything I can do in the future to help just let me know.